Privacy Policy | dueflow

Last updated: February 19, 2026

1. Introduction

Welcome to dueflow ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dues collection and billing platform.

2. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact information
Organization and membership details
Payment information (processed securely through our payment partners)
Account credentials
Communications you send to us

We also automatically collect certain information when you use our Service:

Device and browser information
IP address and location data
Usage patterns and interaction data
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative notifications and updates
Respond to your comments, questions, and requests
Monitor and analyze usage trends and preferences
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

4. SMS/Text Messaging

If you opt in to receive SMS/text messages from dueflow, the following terms apply:

Message frequency may vary based on your account activity and notification preferences
Message and data rates may apply depending on your mobile carrier plan
You can opt out of SMS messages at any time by replying "STOP" to any message
Reply "HELP" for assistance with SMS messaging
We will not share, sell, or use your mobile phone number or any information collected through our SMS program for promotional or marketing purposes with third parties
By opting in, you consent to receive automated text messages related to your account, payment reminders, and organizational communications

5. Information Sharing

We may share your information in the following circumstances:

With payment processors (Stripe, Whop) to facilitate transactions
With your organization's administrators for dues management
With service providers who assist in operating our platform
To comply with legal obligations or protect our rights
In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Secure payment processing through PCI-compliant partners

While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain information as required by law, to resolve disputes, and to enforce our agreements. Financial transaction records are retained in accordance with applicable financial regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and review your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at support@dueflow.co.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@dueflow.co.