Terms and Conditions
Last updated: February 25, 2026
1. Acceptance of Terms
By accessing and using dueflow ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
dueflow is a dues collection, billing, and peer-to-peer payment platform designed for fraternities, sororities, clubs, and student organizations. The Service enables organizations to manage membership dues, process payments, track billing across chapters and national organizations, operate online storefronts for merchandise and event tickets, and streamline financial operations. The Service is provided "as is" and dueflow reserves the right to modify, suspend, or discontinue the Service at any time.
3. User Accounts
To access certain features of the Service, you must create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Providing accurate and complete information when creating your account
- Ensuring that payment information associated with your account is accurate and up to date
4. Payment Processing
dueflow uses third-party payment processors (including Stripe and Whop) to facilitate payment transactions. By using the Service, you agree to:
- The applicable payment processor's Terms of Service and Privacy Policy
- Provide accurate payment information for processing dues and fees
- Authorize charges to your designated payment method for dues and fees owed to your organization
dueflow is not responsible for any errors or issues arising from payment processing by our payment partners. Refunds and disputes are subject to your organization's policies and applicable payment processor terms.
5. Store and Marketplace
dueflow provides tools that enable organizations to create storefronts and sell merchandise, event tickets, and other items directly to their members and the public. When using the Store feature, you acknowledge and agree to the following:
- dueflow is not the seller of any goods or services listed in organization storefronts. dueflow acts solely as a payment facilitator and technology platform that enables peer-to-peer transactions between organizations (sellers) and their buyers.
- All store transactions are between the organization operating the storefront and the purchaser. dueflow does not take title to, possess, or have any control over the goods or services sold.
- Organizations are solely responsible for the accuracy of product descriptions, pricing, fulfillment of orders, and handling of any returns, refunds, or disputes with buyers.
- dueflow does not collect, remit, or advise on sales tax, use tax, or any other taxes that may apply to store transactions. Organizations are solely responsible for determining their tax obligations and complying with all applicable tax laws in their jurisdiction.
- dueflow makes no representations or warranties regarding the quality, safety, legality, or availability of any items listed in organization storefronts.
6. Organization Responsibilities
Organizations using dueflow to collect dues and manage billing are responsible for:
- Accurately setting dues amounts and payment schedules
- Communicating billing policies to their members
- Handling member disputes regarding dues and payments
- Complying with all applicable laws and regulations related to financial transactions
- Maintaining accurate records of their membership and financial transactions
7. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Upload or transmit malicious code or harmful content
- Attempt to gain unauthorized access to our systems
- Process fraudulent transactions or misrepresent fees
- Use the Service for money laundering or other illegal financial activities
8. Privacy and Data
Your privacy is important to us. We collect and use information in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. This includes financial information necessary for payment processing and membership management.
9. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of dueflow and its licensors. The Service is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works based on the Service without our express written permission.
10. Limitation of Liability
In no event shall dueflow, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service. dueflow is not liable for any disputes between organizations and their members regarding dues, payments, or membership status.
11. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including but not limited to a breach of the Terms. Upon termination, outstanding payment obligations remain in effect.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
13. Governing Law
These Terms shall be interpreted and governed by the laws of the jurisdiction in which dueflow operates, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of that jurisdiction.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@dueflow.co.